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Ephor Group – About Rich Dunphy.
Rich is a Human Resources leader in the areas of strategy, process and system architecture and implementation, operational improvement, and a trusted advisor across all functions of human resources including benefits and payroll information.
Mr. Dunphy has more than 25 years of experience delivering high valued solutions to corporations and providers, both insourced and outsourced, in the Human Capital Management (HCM) and Human Resource Outsourcing (HRO) space across a wide variety of industries.
Mr. Dunphy’s background has spanned the major HCM products (PeopleSoft, Oracle, SAP, and others) as well as point solutions such as recruitment, eLearning, compensation management, performance management, incentive compensation, time & labor, and travel & expense.
For Fortune 500 corporations Rich has led team implementations integrating HCM and point solutions and improved employee and manger service levels. He has also implemented Human Resource Shared Service Centers designed to improve employee and manager service while significantly reducing cost.
Additionally, Mr. Dunphy has provided services for HRO suppliers and HCM/Point Solution Suppliers in the areas of customer acquisition, product enhancement, functional integration of multi-point solutions, service model and implementation improvement and market analysis and planning.
Throughout his career Rich Dunphy has held numerous positions such as Senior Vice President Integration Services, Senior Solutions Architect for an HRO supplier, Senior Vice President within the Benefits industry and founder of Taylor Consulting Resources a leading HR/Payroll/Benefits consulting firm.
Rich currently runs large HCM/HRO projects within the Fortune 500 across all market segments. |
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Rich Dunphy Background
Principal experience in human resources including Human Capital Management (HCM) software and services, Human Resources Outsourcing (HRO), benefits, payroll information, and outsourcing extending back over nearly thirty years across many scores of client projects.
Representative Experience
- Countrywide
- Hexaware Technologies
- Fidelity
- Pfizer
- ProBusiness
Industries Served
- Automobile manufacturers
- Chemicals and pharmaceuticals
- Communications and technology
- Construction and engineering
- Financial institutions
- Food & beverage manufacturers
- Government & education
- Healthcare
- Hotels and casinos
- Petroleum, energy, and utilities
- Retailers
- Steel and aluminum producers
- Transportation Companies
Sectors
- Human Resources Expertise
- Employee benefits
- HR information technology and HRIS
- HR management and services
- HR outsourcing
- HR strategy
- Payroll processing
- Performance management
- Recruitment
- Retirement plans and succession planning
- Training and development
- Human Capital Management (HCM) and Human Resource Outsourcing (HRO)
- HR Point Solutions
- Compensation management
- eLearning
- Incentive compensation
- Performance management
- Recruitment and staffing
- Time & labor
- Travel & expense
Capabilities by Customer
- Medium to Fortune 500 Corporations
- Strategy
- HCM/HRO strategy development through execution
- Product, service, and process review and transformational management
- HR analytics and benchmarking
- Process & System
- Project assessment and analysis of requirements, solution definition, delivery of HCM solutions, and execution of HRO services
- Process and organizational design, change management, and best practice optimization
- Human resource shared service center design and implementation to provide improved employee and manager service while significantly reducing cost
- People
- Senior management coaching and selection from transformation stage through operational improvement realization
- Interim management/leader to improve employee and manger quality and service levels
- Supplier
- Supplier review/selection including cost analysis and modeling, measurement against industry standards for labor and technology, value of ESS and MSS in terms of cost savings and increase in service levels, and ROI justification
- Team leader for implementations integrating HCM products (PeopleSoft, Oracle, SAP, and others) as well as point solutions including implementation management, transformation management and project QA
- Implementation planning, transformation modeling, supplier relationship management, governance, project planning including development of supplier client integrated project plans – resource requirement identification, budget development, sourcing of supplemental resources for client team during transformation
- Multi-supplier integration
- HCM/HRO & Point Solutions
- Market analysis, assessment, and strategies
- Customer acquisition and corporate development
- Process improvement and best practice definition
- ROI approaches and tools
- Implementation improvement as well as service model development/delivery and project methodology enhancement
- Product enhancement
- Functional integration of multi-point solutions
Introduction Human Capital Management (HCM) and Human Resource Outsourcing (HRO) Space
C-level executives and human resource managers face increasingly complex information issues presented by today’s business and service delivery demands. Frequently these pressures require rethinking the support systems behind HR processes and systems.
Ephor Group delivers solutions to companies wrestling with issues surrounding the development and maintenance of human resources.
Choosing the right approach is a more daunting task than ever as the options available have become more numerous, preparing and planning for the introduction of a new information and processing support platform, whether it is outsourced or in-house, is still a major undertaking, and the success of which will determine the quality of information and processing service experienced by the workforce.
At Ephor Group we provide a value-added experience for our clients. Our extensive experience with many clients and situations allows us to understand a client’s needs relatively quickly, and to ask the important leading questions to establish the client’s defining parameters for success in the project.
We have developed methodologies to understand and document client’s needs, and to assess the cost implications of differing solutions. This utilization of proven methods permits us to move more rapidly to a solution thus saving the client consulting costs, while ensuring that all options and situations are considered in the process.
Methodologies include:
- Client complexity model for sizing implementation projects
- Comparative ROI models for costing alternative solutions over time
- Project quality assessment procedures for interim QA processes
- Prototype implementation project plans
- Session guidelines for requirements analysis determination by functional topic
Looking for a speaker or have a question about one of our team members? Contact us at ephor[at]ephorgroup.com.
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