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Case Study: Operational Improvement and Efficiency: B2B Staffing HRO Firm: Business Service Improvement
Day-to-day operating activity is the engine that drives overall value. Our engagements include milestones and metrics at every level of the organization.
A critical but often overlooked area for improvement is the back office. Most managers will size their overhead to revenue by headcount and often guess at where cuts and additions to resources will be effective. Our approach is different.
We believe aligning individual performance to strategic goals results in greater effectiveness.
Ephor Group used a structured reengineering approach. The approach can be summarized as follows in this example from a staffing company:
The first step is to implement measurement and metrics to identify profitability and opportunity for improvement.
Building on this approach, the support staff completely revised its processes and its approach to hiring, training and employee retention. After this work was completed, the business was able to absorb an additional forty percent (40%) in revenues without adding appreciably to its support costs.
Whether your investment is underperforming or just looking to maximize your return, Ephor Group has a proven track record of achieving bottom-line results.
Select one of our case studies below to learn more about the Ephor Group solution:
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