Capability Scaling

Operational Process Engineering and Scalability Development including Change Management

Ephor Group can assist in the Strategic, Tactical, and Operational Assessment of companies at any stage of their company's lifecycle.

Once a company has illustrated its operating model, there is a multitude of areas for refinement and improvement. Whether a company should implement technology to scale the business (such as CRM or ERP), add new markets or partners; the proper implementation of people, process, and systems determines whether a company performs up to its potential.

Ephor Group helps firms determine where to focus their resources. Decisions ranging from evaluating and selecting technology or outsourcing partners are critical.

Ephor Group’s Capability Scaling Assessment improves the Workforce, Operations, Scalability, and EBITDA.

Whether your company or department is seeking operational improvement or workforce improvement, Ephor Group will help guide you through the decision making process including vendor/provider evaluation, selection, implementation all the way to ensuring the "promises of the sale" are realized and that positive ROI for the resources spent is realized.

Ephor Group will help you build consensus, improve the people, process, or systems relating to:

• Workforce
• Technology
• Finance and Accounting
• Sales and Service
• Operations
• Partners and Suppliers

Ephor Group has partnered with leading providers, vendors, consultants, VARs, and implementers across all of the above functions. Our team regularly assess and evaluates the following technologies: (in fact we have worked with hundreds and invested in many!)

• Workforce
  • Payroll
  • Benefits (Benefits Planning, Online Enrollment, Eligibility, Insurance)
  • Self-Service (Portals, Wikis, Productivity Tools)
  • HRIS (Human Resource Information System)
  • Talent Management (Workforce Planning, Recruiting, ATS {applicant tracking system}, EPM {Employee Performance Management}
  • HRO (Human Resources Outsourcing), PEO (Professional Employer Organizations), and ASO (Administrative Services Offering)
  • Recruitment Process Outsourcing (RPO, RPM, Staffing)


• Finance and Accounting
  • Quick Books, Peachtree
  • FAO (Finance Accounting Outsourcing), AP/AR Outsourcing, Controller Outsourcing, CFO Outsourcing


• Sales and Service
  • CRM (Customer Relationship Management) – Salesforce.com, Sage, NetSuite
  • Marketing Services and Technology
  • SEO/SEM (Search Engine Optimization / Search Engine Submission)
  • Online Marketing


• Operations
  • ERP (Enterprise Resource Planning) – Sage, Microsoft, Info, Workday, Epicor, Activant, and 400 vertical solutions
  • Logistics / Distribution
  • Supply Chain Management (SCM)
  • Safety
  • Outsourcing vs. Insourcing Vs. Shared Services vs. Hybrid
  • IT Managed Services / IT Outsourcing


• Partners and Suppliers
  • (PRM {Partnership Relationship Management}, VMS {Vendor Management Systems}
  • Procurement

Selection, negotiating, implementation, change management and optimization matter!
To maximize your investment in people, process, or technology systems or productivity tools, contact Ephor Group